Privacy and Cookie Policy

At Scentir – Emotion Candle, we value the privacy of our customers and are committed to protecting the personal data collected through our website, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).
This policy is intended to clarify how we collect, process, and protect your personal data.

1. Company Identification

1.1 This website and the corresponding Privacy Policy are managed by:

Company: Vânia Gomes Penedo (operating under the trade name "Scentir – Emotion Candle")
NIF: 227 560 400
Headquarters: Rua Padre Rui Valério, 4, 2620-170, Póvoa de Santo Adrião
Contact for questions or concerns about privacy: hello@scentircandle.com

1.2 By using our website, the user consents to the collection and use of your personal data in accordance with the terms set out in this Privacy Policy.

2. Our Principles

2.1 Respect for Customer Choice

We value our customers' autonomy regarding the processing of their personal data. Users may, at any time, modify their privacy preferences or withdraw their consent for data processing by contacting us through the channels provided.

2.2 Best Practices

Scentir – Emotion Candle processes personal data in accordance with applicable legislation, ensuring that it is handled lawfully, fairly, and transparently.

2.3 Strict Necessity
We process personal data only to the extent necessary to fulfil the purposes for which it was collected, avoiding excessive or unnecessary use of such data.

3. Collection and Processing of Personal Data

3.1 The personal data collected on our website is voluntarily provided by the user through the available forms, which include:

Contact Form: name and email address, along with any other information the user chooses to share in the message field.
Checkout Form: name, address, VAT number, email, mobile phone number, and payment details (processed via secure payment platforms).

3.2 Purposes of processing:

Order and purchase management: we collect data such as name, address, and payment information to process and deliver orders.
Customer support: we use the data you provide to provide assistance and respond to questions submitted through the contact form.
Customer registration: to simplify future orders.
Newsletter: we use email to send promotional communications (with prior consent).
Cookies: we collect data through cookies to ensure the website functions properly, enhance the user experience, and display personalized content.

3.3 Personal data may be shared with service providers (data processors) acting on behalf of Scentir – Emotion Candle, always with appropriate contractual safeguards in place to ensure data protection.

4. Consent

We collect and process personal data based on the users’ explicit consent, obtained in a clear and transparent manner through the website forms, namely the contact form and the checkout form.
Consent may be withdrawn at any time.

5. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings or via the cookie management tool available on the website.
For more information, please refer to our Cookie Policy.

6. User Rights

Users have the following rights regarding their personal data:

Access: Right to request a copy of your data.
Rectification: Right to correct incorrect or incomplete information.
Erasure: the right to request the deletion of your data ("right to be forgotten").
Portability: the right to receive your data in a structured format.
Objections: the right to object to the processing of data for direct marketing.
Restriction: the right to request the restriction of data processing in certain situations.

To exercise your rights, please contact us via email: hello@scentircandle.com.

7. Security

Scentir – Emotion Candle implements appropriate security measures to protect data from unauthorised access, alteration, loss, or destruction.
We recommend that users also adopt security practices, such as using antivirus software and firewalls, to protect the transmission of their data.

8. Data Retention Period

Data will be retained for as long as necessary to respond to enquiries submitted through the contact form and to process and deliver orders placed via the checkout form. After this period, the data will be deleted or anonymised, unless required for compliance with legal obligations.